We understand that everyone has days when they are unable to make it to our studio despite prior arrangements. However, if you cancel without giving enough notice, we are unable to offer the time-slot to another customer. In addition, the time that we spent on preparations could have gone into other projects which are underway in the studio.
Therefore, we uphold a strict 24-hour cancellation policy. Reservations can be amended via phone, email, WhatsApp, Facebook or Instagram message. An acknowledgement must be received for the cancellation to be valid.
- Fees collected will be converted to store credit if the cancellation is done before the 24-hour cancellation period.
- Fees collected will not be refunded for bookings that are missed or cancelled after the 24-hour cancellation period.
In the event that we need to cancel any workshops or bookings on our end, we will offer the option of store credit or a full refund of fees.
Exceptions do apply for certain workshops and bookings, e.g. masterclasses by overseas instructors.